REFUNDS AND EXCHANGES
Here at Smiles Kiddies couture, we take pride in providing you with high-quality pieces because we want all our customers to be satisfied. All items are carefully checked by our team before they ship but in situations where the item you received came in damaged, send an email immediately to email@example.com so it can be resolved. Kindly take time to read through our policies before placing your order to ensure compliance.
We do not accept returns or exchanges for any custom-made dress shipped in good condition.
Because our dresses are customized to fit, you will be required to send in your accurate body measurements
We shall not take responsibility if measurements sent aren’t accurate
Kindly note that we do not offer refunds and exchange for custom made dresses
All our items are shipped via DHL EXPRESS and items take 3-7 working days to arrive depending on location.
We offer FREE shipping to all countries and here are our shipping conditions
Shipping fees are non-refundable
All custom fees will be the responsibility of the customer ;
Custom fees are usually charged by the countries at the border so we have no control over it
Check your address carefully as we will not be responsible for lost item based on wrong address
Once an item is shipped , it may not be redirected and if it can, it will attract additional fee
You will be responsible for paying shipping cost to return an item
If you fail to pick up your item or not available at time of delivery and the item is returned to us, you will be responsible for the new shipping fee
We will state lower than your item value to help reduce the custom duties you will be charged
You will receive a tracking number to monitor your item once shipped
Shipping fees are based on item weight, so it may vary
If an item is not delivered or lost in transit, we will take responsibility for it. We will however have to reproduce the item within 2 weeks or make a refund
If you want your shipping fast-tracked, it will attract an additional fee
All items take 10-15working days to make depending on the intricacy of the
However, if you want your item expedited, it will attract an extra cost of $35
By completing a purchase with us, this means you agree to all of these stated policies. If you have further questions or concerns, don’t hesitate to contact our support team.